Effective Date: 15 August 2025
Last Updated: 15 August 2025
1. Introduction
BluSkai (“we,” “our,” “us”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, store, and share information when:
• We provide AI-driven services to our clients
• Our AI solutions interact with our clients’ customers and staff
• You visit our website, use our services, or otherwise engage with us
We comply with applicable privacy laws, including but not limited to the EU General Data Protection Regulation (GDPR), the UK Data Protection Act, the California Consumer Privacy Act (CCPA), and other relevant global privacy frameworks.
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2. Information We Collect
The types of information we may collect include:
a. From our Clients (B2B data):
• Business contact details (name, email, phone number, job title, company name)
• Account information for service delivery
• Payment and billing information
b. From our Clients’ Customers & Staff (B2C data, processed on behalf of clients):
• Names and contact details (including but may not be limited to phone number, email address)
• Communication content (including but may not be limited to SMS messages, call recordings, email messages, chatbot interactions)
• Information provided during service interactions (including but may not be limited to purchase details, support requests)
c. From Website Visitors & Service Users:
• IP address, browser type, device information
• Cookies, analytics data, and usage logs
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3. How We Use Information
We may use the information we collect to:
• Deliver AI solutions and automate communications
• Facilitate interactions via SMS, voice calls, email, app widgets and other digital channels
• Personalise and optimise services
• Provide customer support and technical assistance
• Conduct analytics and improve system performance
• Meet legal, regulatory, and security obligations
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4. Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA) or UK, our legal bases for processing include:
• Consent – where you have given clear permission
• Contractual necessity – to deliver services agreed upon
• Legitimate interests – for operational and security purposes
• Legal obligations – where required by law
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5. How We Share Information
We may share personal information:
• With our employees, contractors, and service providers who need it to deliver our services
• With trusted third-party vendors (e.g., cloud hosting, messaging platforms, analytics tools)
• When required by law, regulation, or legal process
• In connection with a merger, sale, or business transfer
We do not sell personal information to third parties.
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6. Data Storage & Security
We store personal information securely using industry-standard encryption, access controls, and monitoring. Data is stored in secure data centres located in regions chosen for compliance with client requirements.
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7. International Data Transfers
As a global service provider, personal data may be transferred and processed outside your country of residence. We take steps to ensure that such transfers comply with applicable laws and include adequate protections, such as standard contractual clauses.
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8. Data Retention
We retain personal information only as long as necessary to:
• Provide services to our clients
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
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9. Your Rights
Depending on your location, you may have rights to:
• Access your personal data
• Correct inaccuracies
• Request deletion of your data
• Object to or restrict processing
• Request a copy of your data in a portable format
To exercise these rights, contact us at: hello@bluskai.ai. We may need to verify your identity before fulfilling your request.
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10. Cookies & Tracking
We use cookies and similar technologies to:
• Improve website functionality
• Analyse usage
• Personalise content
You can control cookies through your browser settings.
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11. Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children.
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12. Third-Party Links
Our website and services may contain links to third-party websites or apps. We are not responsible for their privacy practices.
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13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”
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14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:
BluSkai
Email: hello@blusskai.ai
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